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Ask David: Who Do I Call?

NorthstarMLS subscribers may have questions about the tools and services their MLS, local associations and other entities offer. The NorthstarMLS help desk is available to help answer questions and guide you to the right answer and resources, but knowing the best place to call can save time.

September 22, 2023

It can be confusing to know which entity needs to be contacted to provide the appropriate assistance. The list provided can be used as a guide and make sure questions are answered in the most effective and efficient way possible.

NorthstarMLS Contact Information

Help Desk
Rules & Regulations Department

Contact NorthstarMLS for:

  • Listing input questions (NorthstarMLS Add/Edit listing input tool)
  • Team/login as setup and creation (NorthstarMLS Roster tool)
  • Using MLS systems Matrix/Paragon/Flex
  • Integrated tools with MLS systems- ShowingTime, InfoSparks, TustFunds, TransactionDesk, MyFloodStatus, RPR, DPR, ListTrac, and RatePlug. (MLS staff may need to direct the subscriber directly to the vendor depending on the nature of the assistance required)
  • MLS forms questions
  • MLS Rules & Regulations
  • Notices/Fines issued for MLS compliance infractions
  • Log in access/credential issues

Local Association Contact List

Greater Alexandria Area Association of REALTORS®

Greater Lakes Association of REALTORS®

Itasca County Board of REALTORS®

Lakes Country Association of REALTORS®

Minneapolis Area REALTORS®

Northwest Minnesota Association of REALTORS®

St. Cloud Area Association of REALTORS®

St. Paul Area Association of REALTORS®

Southeast Minnesota REALTORS®

West Central Association of REALTORS®

Western Wisconsin REALTORS® Association

Contact your Local Association for:

  • Updating contact information on membership record (legal name, address, email address)
  • Setting NorthstarMLS Add/Edit permission levels
  • e-Key/lockbox setup and verification
  • Continuing education classes and professional development
  • Billing questions (update method of payment, initiating payment of dues)
  • Disabled accounts
  • Networking opportunities
  • Public affairs

State Association Contact Info

Minnesota Realtors®

Wisconsin REALTORS® Association

Contact Your State Association for:

  • Contract forms related questions
  • The Legal Hotline
  • Ethics complaints

Contact State Commerce/Professional Services Info

Minnesota Commerce Department
Wisconsin Department of Safety and Professional Services

Contact your State Commerce Department/Department of Safety and Professional Services for:

  • Real estate licensing requirements
  • Mortgage and real estate complaints

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